Cortica’s Cancellation Policy

We believe that your child’s success begins with the consistency of treatment. That’s why we are committed to supporting your child on a consistent basis and preparing fully for your child’s treatment sessions. Likewise, we hope you will commit to consistently attending all scheduled appointment times, or to canceling appointments if needed with at least 72 hours’ notice.

How to Cancel an Appointment

Available appointments are in high demand, and your early cancellation will give another family the possibility to access timely care. If you need to cancel an appointment, we ask that you give us 72 hours’ notice by calling the center, or by emailing your site scheduling department. If you need to cancel a Monday appointment over the weekend, please contact

Service Fees for Cancellations and Late Arrivals to Appointments

 Please note that the following fees apply for cancellations and late arrivals to appointments:

  • If you contact us to cancel a scheduled appointment with less than 24 hours’ notice, you will be charged a $50 service fee

  • If you fail to show up for a scheduled appointment and do not contact us prior to that appointment to cancel, you will be charged a $100 service fee. Two consecutive no-shows may result in automatic removal from the regular schedule.

  • If you arrive more than 10 minutes late for your appointment, your session may be canceled, and you will be charged a $50 service fee. Note that if you arrive late to your appointment, we will still end the session at the scheduled time to allow our therapist to transition to their next appointment.

These charges cannot be billed to your insurance, and we will charge the cancellation fee to the credit card on file for your account. Our team will provide you the option to reschedule your child's sessions as their therapists' schedules allow.

The Importance of Consistent and Timely Session Attendance

Please be aware that multiple cancellations and late arrivals may affect your child’s progress with their treatment goals. Additionally, keep in mind that late pick-ups present a challenge to our team as well as the other families that rely on us for care, as our therapists typically hold back-to-back sessions. If your family does not maintain a monthly attendance rate of at least 80%, Cortica reserves the right to offer your recurring appointment slots to another family.

We thank you for partnering with us to provide your child with the highest level of care, and to support the needs of other families who may benefit from appointment openings that you are not able to attend.