Questions?

Frequently Asked Questions:

Topics:

 

General Information

How do I schedule an appointment?

Give us a call at 858-304-6440 and we’ll be happy to help you!

Where is your office located?

Our office is located at 7090 Miratech Drive in San Diego, California. Our office can be accessed easily from several major highways, including I-5, I-805, and I-15.

What’s the best way to reach your office?

Give us a call by phone at 858-304-6440.

What are your office hours?

Our office is open from 8am to 6:30pm Monday through Friday. We are also open on Saturdays for select services. We provide in-clinic and in-home ABA services Monday through Saturday, including some evening hours. Our office is closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Who do you serve?

We provide comprehensive treatment programs for newborns, infants, children, adolescents, and adults with any of the following conditions:

  • Autism Spectrum Disorder
  • Sensory Processing Disorder
  • ADHD
  • Developmental Delay
  • Intellectual Disability
  • Cerebral Palsy
  • History of prior brain injury (including trauma, stroke, hypoxia-ischemia, or other past conditions causing injury to the brain)
  • Apraxia
  • Speech-Language delay
  • Hypotonia

What services do you offer?

Our integrated, multi-disciplinary team provides the following services:

  • Medical (Pediatric Neurology)
  • Nutrition
  • Electroencephalography
  • Neurofeedback
  • Transcranial Magnetic Stimulation
  • Vagus Nerve Stimulation (transcutaneous)
  • Nutrition
  • Behavior Therapy (both ABA and relationship-based approaches)
  • Speech-Language Therapy
  • Occupational Therapy
  • Physical Therapy
  • Music Therapy
  • Parent Education and Skill Development
  • Individual, Sibling, Couples, and Family Counseling

Our ABA services are provided in the home and clinic.

Many of our services are also available long distance – through phone calls and video conferencing.

How do I know which services my child needs?

Following our initial evaluation with your child and family, we will provide a detailed set of recommendations for services.

If my child has a common cold, can he/she come to the clinic for therapy sessions?

YES! The guidelines provided by the American Academy of Pediatrics for determining when a child may attend school and when they should stay home. In general, a child should be kept at home if they have a current fever greater than 101 degrees along with accompanying symptoms, such as a sore throat, rash, vomiting, or diarrhea. For more information, go to this site: http://cfoc.nrckids.org/StandardView/3.6.1.1

How do I obtain a copy of Spectacular Bond or one of the other books by Dr. Goh?

These books may be ordered on Amazon (www.amazon.com) or through CreateSpace (www.createspace.com). Unfortunately, we are not able to sell these books in our office.

What is the San Diego Regional Center BOND program? How do I sign up?

We provide a parent education and skill development program called the SDRC BOND program that guides parents in implementing key behavioral techniques at home. To sign up for this program, please contact your service coordinator at the San Diego Regional Center.

 

Initial Evaluation

What can we expect from our first visit?

The first visit – the Neurological Evaluation - is aimed at gathering information about the child’s development and neurological function.

The visit lasts approximately 60 minutes and is conducted by two members of our team: a Family Consultant from our team (Social Worker or Marriage-Family Therapist) who completes the behavioral and social assessment and a Nurse Practitioner or Physician who completes the medical interview and neurological examination.

The child and all important family members (or other caregivers) should attend the visit (e.g., parents, siblings, other family members who provide regular care to the child, nannies, etc.)

What medical records should I bring to the first visit?

Please do not send any medical records prior to your visit. Instead, bring the following medical records to your first appointment:

  • Results of radiology tests, such as brain MRI
  • Results of EEG
  • Medical reports written by other physicians
  • Laboratory tests performed on blood, urine, cerebrospinal fluid, or stool

What is a Family Consultant?

At Cortica, the Family Consultant is a professional with a masters-level degree in Social Work or Marriage-Family Therapy. Every family at Cortica has a Family Consultant that serves as a case manager, service coordinator, advocate, educator, and counselor. Every time you visit Cortica for a medical appointment, you will also meet with your Family Consultant to discuss your child’s overall program and progress. Your Family Consultant is your point of contact at Cortica for all questions, concerns, and comments. Your Family Consultant ensures that you have a way of communicating easily with your full team here. Not only will your Family Consultant keep you connected with all the services at Cortica, she or he will also connect you to useful resources in the community.

What happens after the first medical visit? 

After this visit, you will receive a packet of information that describes our integrated approach to testing and treatment. We would be happy to answer any questions you have about this when we meet for your second visit.

What takes place during the second medical visit?

The second visit is called the Care Plan Meeting. It lasts approximately 60 minutes and is conducted by your Family Consultant and your Medical Clinician (Nurse Practitioner or Physician). Parents and other important caregivers should attend this visit. Children do not attend this visit.

At this visit, our team will provide a complete set of recommendations for testing and treatment.

Your Family Consultant will also provide you with information about our clinic policies, insurance, billing, and scheduling.

In short, you’ll have everything you need to take the next steps!

 

Medical Appointments

How do I schedule a medical appointment?

To schedule an appointment, please call us at 858-304-6440.

Who will I see at the medical appointment?

Our medical professionals work closely together as a team. At your medical visit, you will see either one of our Neurology Nurse Practitioners or one of our Pediatric Neurologists. Your clinician will be familiar with all aspects of your child’s medical history and will have all of the information needed to make decisions about the next steps for testing and treatment.

At every medical appointment, you will also have a visit with your Family Consultant. This will take place either before, during, or after your medical visit.

How long will the visit last?

The visit with your medical clinician will last about 15-20 minutes. Your time with your Family Consultant will last about 30-45 minutes.

How should we prepare for the visit?

Please bring a list of the current medications and supplements that your child is taking, including the dosage and frequency. If you are keeping a food journal, tracking your child’s sleep, or have a written record of changes in your child’s behavior or skills, please bring that information as well. It is also helpful to have observations from other caregivers, teachers, and anyone else who can provide information about your child’s current skills and behavior. Don’t worry about gathering information from your child’s therapists at Cortica – your Family Consultant will do that for you!

Who should come to the medical appointments?

We ask that both parents attend all medical appointments. Any other important caregivers in the child’s life are also encouraged to attend. If you are unsure whether your child should attend the visit, please check with your Family Consultant. Your child’s attendance at some certain will be essential, but at other visits may not be required.

How often should I see my medical clinician?

You should schedule a medical visit every 3 months, at a minimum. More frequent visits may be needed depending on how the child is doing. In general, the more frequently you meet with our medical team, the more quickly you can make progress toward your goals.

Can follow-up medical visits be done by phone rather than in-person?

Follow-up visits can be done by phone or video conferencing. These visits are not covered by insurance and would be billed as a private-pay service. In general, we encourage in-person visits whenever possible.

How do I request a prescription refill?

To request a prescription refill, please provide the following information to our office in writing:

  • Medication name and formulation (capsule, tablet, solution, or other)
  • Dosage strength of the formulation
  • Dose taken
  • Preferred pharmacy name and phone number

For all prescription requests, please allow 48 HOURS for the prescription order to be sent to the pharmacy.

 

Nutritional Supplements

What supplements do you carry in your office?

There are many important factors to consider when selecting a high-quality nutritional supplement. For more information on how to evaluate and use nutritional supplements, see our blog on Making Smart Decisions About Nutritional Supplements.We stock and sell the nutritional supplements that we use most frequently in our center. These include:

  • 5HTPB
  • B-complex Vitamin 
  • Cannabidiol
  • Coenzyme Q10
  • Creatine
  • Omega 3 fatty acids
  • GABA
  • Glycine
  • L- theanine
  • Magnesium Citrate
  • Melatonin
  • Melatonin
  • Micellized Vitamin D
  • Probiotics
  • Prebiotics
  • Mitochondrial Supplements
  • N Acetyl-Cysteine
  • Vitamin C
  • Multivitamin
  • Phosphatidylcholine
  • Phosphatidylserine
  • Quercetin
  • Saccharomyces Boulardii
  • Taurine
  • Zinc

How do I purchase supplements?

To purchase a nutritional supplement from our office, please contact us by phone, email, or fax, or come to our office in-person. Supplements may be purchased at our clinic. We are also able to ship supplements to locations in the U.S and some international locations.

 

Payment

How do I make a payment?

Payments can be made in person, by phone at 858-304-6440, or online through Cortica's patient portal. We accept cash, check, credit cards, and HSA cards.

What insurance plans do you accept?

We are an in-network provider with the following insurance carriers for our medical services, ABA services, Speech Therapy, Occupational Therapy, and Psychotherapy/Counseling (Family, Marriage, Individual, and Sibling Therapy):

  • Aetna PPO
  • Cigna PPO
  • Blue Cross PPO
  • Blue Shield PPO
  • Anthem PPO
  • Tricare‍

Insurance coverage for Neurofeedback and Music therapy varies by the specific plan and may require authorization.

For all of our services, you may be responsible for any portion of the fee not covered by your insurance plan.